Purchased credits
Purchased credits are non-refundable, except where required by law or Dodo Payments’ terms.
This planned policy applies to both used and unused purchased credits. Changing your mind or leaving credits unused does not qualify for a refund under this policy, subject to those exceptions.
You can still report duplicate charges, credits that were not delivered, or technical problems that prevented use of the service. These issues will be reviewed individually under applicable law and Dodo Payments’ terms and refund decisions.
Current access
Use the free sessions currently shown in the app. A free session does not use your credit balance. There is no active credit-pack checkout.
Session credits
Credit sessions charge at the start of each 30-minute block. Select End in the session to stop future block charges. Pausing the microphone, closing the app or leaving the page does not stop the timer.
Ending early does not automatically restore the credits for a block that has already started. This explains current credit usage; it does not decide eligibility for a payment refund. See session time and credit rules.
When purchases open
Credit packs are intended to be one-time purchases, with no subscription or automatic renewal. The checkout will need to show the pack, amount and currency before payment.
Credit packs have USD base prices. When purchases open, accounts set to India will pay in INR; other accounts will pay in USD. Displayed rupee prices are converted estimates, rounded to the nearest ₹10. Dodo Payments’ conversion rate, conversion fees and any applicable taxes may change the final INR total. Checkout shows the final amount and currency before you confirm payment.
The prepared delivery is digital: after Dodo confirms a successful payment and Wareyva verifies it, credits are added once to the account used for checkout. Credits normally appear within a few minutes of confirmation. If they are missing after 30 minutes, contact support with the payment reference instead of buying the pack again. Provider or network delays can take longer; this is a delivery target, not a guarantee. Purchases remain disabled while setup and testing are completed.
If a payment is interrupted
When checkout becomes available, check the payment’s status, your receipt, your credit balance and payment history before trying again. An interrupted browser page alone does not establish whether a payment completed. Do not repeatedly purchase the same pack to resolve an unclear status.
Contact support@wareyva.com to report a confirmed payment without credits, a duplicate charge or another billing issue. Keep the order or transaction ID and the account email used at checkout. Payment help explains what information to prepare.
Request a refund exception
When purchases open, you can request a review of duplicate charges, a confirmed payment without delivered credits, or verified service failures. These issues are reviewed individually under applicable law and Dodo Payments’ terms and refund decisions.
- Email support@wareyva.com.
- Include the account email used for the purchase, order or transaction ID, payment date, amount and currency.
- Describe the issue and include any relevant error message. Never send passwords, verification codes, full card numbers or card security codes.
Request deadline: Please report payment problems within 7 calendar days of purchase so we can investigate promptly. This is our standard request window; it does not cut off mandatory consumer rights or any rights or exceptions under Dodo Payments’ applicable refund rules. Problems involving a deficient, unavailable or incorrectly described service remain subject to applicable law.
Review and refund timing
- Complaint handling: We acknowledge complaints within 48 hours and work to resolve them within one month. Acknowledgment is not a promise of refund approval. If further information is needed, we will explain the next steps.
- Approval: Submitting a request does not guarantee approval or create a change-of-mind refund entitlement.
- Approved refunds: Refunds are processed through Dodo Payments to the original payment method. After processing, funds can take 5–10 business days to appear, depending on the payment method and bank. This is an estimate, not a guaranteed arrival date. See Dodo’s refund timing.
Refund requests and account deletion
Do not assume a refund has been requested by ending a session or deleting an account. Deletion permanently removes the account’s saved documents, transcripts and remaining credits. Limited financial records and separate support correspondence follow the Privacy policy. Keep your payment reference when reporting a problem.
Nothing on this page removes any rights or remedies that cannot be excluded under applicable consumer law.